Refund Policy
Last updated: 26 July 2026
This Refund Policy explains how billing, cancellations, and refunds work for Liyobot (the “Service”), operated by Liyobot (“we”, “us”, or “our”). It forms part of, and should be read together with, our Terms of Service.
Free trial
Every new account gets a 30-day free trial. Starting it requires a valid payment method, which is stored but not charged until the trial ends. The trial begins when you add that payment method and runs on the plan you chose at sign-up, with that plan’s full allowances. If you have no card, contact us to arrange offline payment (M-PAiSA, MyCash, cash, and bank transfer) instead.
If you subscribe during the trial, your card is stored but not charged until the trial ends, and you can cancel at any time before then without paying anything. If the trial ends and you have not subscribed, nothing is charged — your chatbots simply pause until you choose a plan.
Billing
Liyobot is billed on tiered subscription plans (Starter, Growth, or Business), with optional paid add-ons where offered. Prices are shown in USD on our website and may change with notice. Subscriptions renew automatically each billing period (monthly or annually, depending on the plan you choose) until you cancel.
Cancellation
You can cancel a subscription at any time from your account. Cancellation stops future renewals; it takes effect at the end of your current billing period, and you keep access until then. We do not charge a cancellation fee.
Refunds
Except where required by law, payments already made are non-refundable, including for partial billing periods, unused time, or chatbots you stop using before the period ends. Because you can cancel at any time and continue to use the Service until the end of the period you paid for, we do not provide pro-rated refunds for that period.
Exceptions we honour
We will review and, where appropriate, refund a charge in cases such as:
- A duplicate charge, or a charge made in error on our part.
- A technical fault attributable to us that prevented you from using the Service for a sustained period.
- Any refund you are entitled to under applicable consumer-protection law in your jurisdiction.
If you believe one of these applies, contact us within 14 days of the charge at [email protected] with your account email and the date and amount of the charge.
How refunds are processed
Payments and subscriptions are handled by our payment provider acting as merchant of record. Any approved refund is issued to your original payment method through that provider. Once approved, refunds are typically processed within 5–10 business days, though the time for the funds to appear depends on your bank or card issuer.
Chargebacks
If you have a billing concern, please contact us first — we can usually resolve it faster than a formal dispute. Filing a chargeback without contacting us may result in your account being suspended pending resolution.
Changes to this policy
We may update this Refund Policy from time to time. Material changes will be notified through the Service or by email where appropriate, and the “last updated” date above will change.
Contact
Questions about billing or refunds? Contact us at [email protected].